Shipping Policy

We despatch from our warehouse in Surat, Gujarat, to every serviceable PIN code in India, and we export against a valid IEC. This policy explains what we charge, how long dispatch takes and what happens when a parcel goes astray.

Dispatch timelines

• In-stock retail orders — dispatched within 2 to 3 business days of payment confirmation.
• Wholesale and MOQ orders — dispatched within 5 to 10 business days, depending on lot size and whether the fabric needs cutting and re-rolling.
• Custom-dyed, custom-printed or made-to-order goods — 15 to 21 business days from approval of the strike-off or lab dip.
• Swatch and sample orders — dispatched within 1 to 2 business days.

Business days exclude Sundays and public holidays in Gujarat. Dispatch during Diwali, Holi and the wedding-season peak can take a few days longer; we flag this on the product page when it applies.

Shipping charges

• Retail orders are charged a flat delivery fee shown at checkout before you pay, calculated from the destination PIN code and the chargeable weight of the parcel.
• Delivery is free on retail orders above the threshold shown at checkout.
• Wholesale consignments are charged at actual freight, or sent freight-to-pay against your transporter account if you prefer — tell us at checkout or on the RFQ.
• Freight is part of the taxable value of the supply under GST and is taxed at the same rate as the goods it carries. It appears as a separate line on the invoice and is included in the tax computation, not added after it.

Documentation and e-way bills

Every consignment travels with a GST tax invoice. Where the consignment value exceeds the statutory threshold, we or our transporter raise an e-way bill; the number is shared with you along with the tracking details. For trade orders, make sure your GSTIN and billing address are correct on your account before the order is placed — an invoice cannot be re-issued to change them once filed.

Tracking and delivery

• You receive a tracking number by email and WhatsApp as soon as the parcel is picked up, and it appears under Account → Orders.
• Couriers make up to three delivery attempts. Keep the phone number on the order reachable — most failed deliveries are unanswered calls.
• A parcel returned to us as undelivered after three attempts is refunded less the outbound and return freight actually incurred.
• Someone at the address may accept the parcel on your behalf; the courier's proof of delivery is treated as delivery to you.

Addresses we cannot serve

A small number of PIN codes are not serviceable by our courier partners, and some are restricted for prepaid-only delivery. Checkout will tell you before you pay. We do not deliver to APO/FPO addresses.

Cash on delivery

Cash on delivery is available on retail orders below the limit shown at checkout, for serviceable PIN codes only. It is not available on wholesale, custom-made or export orders, and a COD handling fee applies.

Export orders

• We export against a valid Importer Exporter Code and can supply on FOB Nhava Sheva/Mundra or CIF terms as agreed on the quotation.
• Export documentation — commercial invoice, packing list, certificate of origin and any pre-shipment inspection certificate — is prepared by our trade desk.
• Import duties, taxes and customs clearance charges at the destination are payable by the buyer.
• Air freight lead times are typically 5 to 9 days after dispatch; sea freight depends on the sailing schedule quoted at the time of order.

Damaged or missing parcels

Inspect the parcel before you sign for it. If the outer packing is torn, wet or has been opened, refuse delivery or accept it marked "damaged" and tell us within 48 hours. Please film the unboxing of wholesale cartons — it is the fastest way for us to settle a shortage claim with the transporter.

Report a shortage, a wrong item or transit damage to care@vastra.co.in within 48 hours of delivery with your order number and photographs. We replace or refund verified claims at our cost.

Delays outside our control

Transport strikes, weather, regional restrictions and courier backlogs can delay a parcel after it leaves us. We will keep you updated and chase the carrier, but we cannot compensate for delivery delays caused by these events. If a consignment is untraceable for more than 15 days we treat it as lost and replace or refund it in full.